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Shipping and Returns

SHIPPING

Orders are processed Monday thru Friday, excluding major holidays, and are shipped 1-3 business days from when an order is placed. Please allow an additional 1-10 days for delivery in the UK and up to 4 weeks for an international shipping address.

Items shipped in the UK are sent Royal Mail First Class Signed For. International items are shipped Standard Airmail.

Any items not delivered due to recipient not being home will be returned to us, once recieved we will issue a full refund MINUS the postal charges. We advise customers to select an address that they can guarantee someone being there to receive the item.
RETURNS

We appreciate your business and want you to be happy with your order. If you are unsatisfied with any item for any reason, you can return it for a full refund (minus the original shipping costs). All sale items are final. You must email us within 10-days of receiving your order, prior to shipping anything back. Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached. We reserve the right to refuse a return if the items show any signs of wear, alterations, misuse or damage. Only items purchased at aono.co.uk can be returned. Customers are financially responsible for shipping the item back to AONO. AONO will not be held accountable for any lost packages.